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Best Practice
Database
Default Printer
Installation
Installation Requirements
Known Issues (fixed)
Known Issues (open)
Migration
Monitoring
Performance
Printer Assignment
Release Notes
Reliability
Reporting
steadyPRINT Agent
steadyPRINT Center
steadyPRINT VPD

Best Practice

Acceleration of the start process
Agent remains in offline mode after update
Authorizations of newly created roles in the Center are not taken over
Automatic Logging
Automatic Replication
Branch Office print server no longer available
Configuration of SNMP connection settings (as of version 8.0)
Create HYBRID printer assignments by the user
Creating printer connections based on FQDN
Database backup with steadyPRINT Center fails
Database cache in the steadyPRINT reporting
Default printer is misadjusted when reconnecting a disconnected terminal server session
Default printer is not maintained for vDirect assignment
Deleted Active Directory Accounts in steadyPRINT
Display printer website in the Center
Do you trust this printer?
Extended Logging
High load on database server despite high values in performance profiles (fixed in Version 6.5.0)
Importing a new license
Installation of 32 bit VPD printer driver to 64 bit print server
Installation of steadyPRINT VPD not possible in Citrix environments
Integrated steadyPRINT PDF printer
Integration of backup print server
Known Problems during the installation and setup of steadyPRINT VPD
Logging for FollowMe printing
Make printers available only to specific users
No autostart of the steadyPRINT Agents on terminal servers
Overview for storing user- and object-related data within steadyPRINT
Parallel operation of Citrix UPS and steadyPRINT VPD
PDF creation: stationery covers document
PIN becomes invalid when changing from master to backup print server
Print server in maintenance mode after restart
Print spooler hangs and uses high amount of memory
Printer assignment via Center is delayed for users
Printer connections cannot be established due to a point-and-print group policy that has not or incorrectly been configured
Printer is not reconnected after renaming
Printer port is not correctly displayed in the Center
Relocation of database
Replication of v4 printer drivers
Replication – Driver was not found and needs to be downloaded
Replication – Print spooler does not respond
Required ports for Communication
Setting options for double-sided printing
SNMP Example 1.1 – Automatic sending of an e-mail in case of low toner level
SNMP Example 2.1 – Thresholds for warnings and errors
SNMP Example 2.2 – Profiles for several SNMP queries
SNMP example 3.1 – Adjustment of all printers on print server environment
SNMP example 4.1 – Create SNMP query (OID is known)
SNMP example 4.2 – Create own SNMP query (OID unknown)
SNMP example 4.3 – Create SNMP queries from several OID queries
SNMP Example 4.4 – Edit a SNMP query
SNMP Example 4.5 – Creating a report including page prices
SNMP Examples
Stapling as a print option is not performed
Updating printer properties of BranchOffice printers
vFlow – Installation of Cloud Service Provider Citrix ShareFile
vFlow – Installation of Cloud Service Provider Microsoft OneDrive
VPD – Known Issues
When does steadyPRINT update printer connections?
Wrong font when printing checks via VPD
Which versions are supported?

Database

Agent remains in offline mode after update
Automatic update without function
Branch Office print server no longer available
Creating printer connections based on FQDN
Database backup with steadyPRINT Center fails
Database cache in the steadyPRINT reporting
Database update fails – query timeout expired
Database-Update not possible with special SQL user
Deleted Active Directory Accounts in steadyPRINT
Deleted AD objects remain in steadyPRINT (fixed in Version 5.0.0)
Error when creating tables
High load on database server despite high values in performance profiles (fixed in Version 6.5.0)
Incorrect Client name after taking over session
No access to the database after restoring
No connection to database
Relocation of database
Required ports for Communication
Setting (share name) was not taken over
SQL Server Collation
steadyPRINT Agent does not start – no database access
The creation of or connection to the steadyPRINT database on an SQL server failed
The firewall blocks communication with the database
When does steadyPRINT update printer connections?

Default Printer

Connecting printers takes a long time
Default printer is misadjusted when reconnecting a disconnected terminal server session
Default printer is not maintained for vDirect assignment
It is not possible for the user to set the local default printer via steadyPRINT Agent
Local default printer does not remain permanently stored
Localer default printer is not permanently set
Setting of (pre-defined) default printers does not work
Window for selecting the default printer

Installation

Acceleration of the start process
After user login, the steadyPRINT Agent automatically appears in the foreground
Agent no longer works after update to Windows Server 2003
Agent remains in offline mode after update
Agent terminates unexpectedly after longer runtime (fixed in Version 5.2.1)
Automatic update without function
Configuration of SNMP connection settings (as of version 8.0)
Do I have to carry out an installation on the client for steadyPRINT?
Does steadyPRINT also support other user directories such as Novell eDirectory, for example?
End of support for Windows Server 2003 and Windows XP
Error during printing – module could not be found (fixed in version 7.5.2)
Error when creating tables
Importing a new license
Installation of 32 bit VPD printer driver to 64 bit print server
Installation of steadyPRINT Server fails
Installation of steadyPRINT VPD not possible in Citrix environments
Known Problems during the installation and setup of steadyPRINT VPD
Logging for FollowMe printing
No autostart of steadyPRINT Agent on terminal servers
No autostart of the steadyPRINT Agents on terminal servers
No connection to database
Parallel operation of Citrix UPS and steadyPRINT VPD
Printer mappings under Win2008R2 terminal server
Relocation of database
Replication – Driver was not found and needs to be downloaded
Required ports for Communication
Requirements for the use of steadyPRINT
SQL Server Collation
steadyPRINT Agent freezes after network change (fixed in Version 6.5.4)
steadyPRINT Agent is offline, steadyPRINT Service without function
steadyPRINT Communication Overview
The creation of or connection to the steadyPRINT database on an SQL server failed
The start of steadyPRINT components fails – .NET Framework is required
Thin Clients are supported by steadyPRINT. Apart from Windows, are there also other operating systems, such as Linux or Mac OS, supported on Workstations?
VPD causes blurred printouts (fixed in Version 6.5.0)
VPD – Known Issues
Webserver cannot be started – invalid access rights
When installing the steadyPRINT Agent or steadyPRINT Server under Windows 8, the respective service cannot be started – error 1920
Wrong font when printing checks via VPD

Installation Requirements

System Requirements
VPD Update Guide

Known Issues (fixed)

Recommendation for action: Generalization Issue with Citrix Virtual Apps and Desktops VDA 2511
VPD: Document is printed in color instead of monochrome in the public template (fixed in version 8.8.1)
Error during printing – file is existing (fixed in Version 7.5.1)
Error during printing – module could not be found (fixed in version 7.5.2)
steadyPRINT Agent freezes after network change (fixed in Version 6.5.4)
VPD causes blurred printouts (fixed in Version 6.5.0)
High load on database server despite high values in performance profiles (fixed in Version 6.5.0)
Printers are not connected after update to version 6 (fixed in Version 6.0.1)
When using collective accounts, Agent on terminal server only starts at first login (fixed in version 5.2.3)
Center does not display all domains (fixed in Version 5.2.3)
Replication – safety settings are not accepted (fixed in Version 5.2.2)
Agent terminates unexpectedly after longer runtime (fixed in Version 5.2.1)
steadyPRINT Service partially does not start (fixed in Version 5.2.0)
Double default profiles in the steadyPRINT Center (fixed in Version 5.2.0)
Deleted AD objects remain in steadyPRINT (fixed in Version 5.0.0)

Known Issues (open)

PIN becomes invalid when changing from master to backup print server
Print settings are not applied in online and secure printing
VPD: Print options Punching and Stapling with MS Word Quick Select do not work
VPD: Setting the zoom factor is not possible

Migration

New licensing
Replication of v4 printer drivers
Replication – Driver was not found and needs to be downloaded
Replication – safety settings are not accepted (fixed in Version 5.2.2)
SNMP example 4.1 – Create SNMP query (OID is known)
Webserver cannot be started – invalid access rights

Monitoring

Although the monitoring of the printer environment was activated, no printers are shown in the dashboard
Automatic inclusion of printer connections without function that are not administered by steadyPRINT
Automatic Logging
Configuration of SNMP connection settings (as of version 8.0)
Determination of status information takes “a long time”
Extended Logging
Job monitoring under Windows Server 2008
New licensing
SNMP Example 1.1 – Automatic sending of an e-mail in case of low toner level
SNMP Example 2.1 – Thresholds for warnings and errors
SNMP Example 2.2 – Profiles for several SNMP queries
SNMP example 3.1 – Adjustment of all printers on print server environment
SNMP example 4.2 – Create own SNMP query (OID unknown)
SNMP example 4.3 – Create SNMP queries from several OID queries
SNMP Example 4.4 – Edit a SNMP query
SNMP Example 4.5 – Creating a report including page prices
SNMP Examples
The dashboard does not display printers

Performance

Acceleration of the start process
Bandwidth consumption
Connecting printers takes a long time
Creating a printer connection is slow
Database cache in the steadyPRINT reporting
High load on database server despite high values in performance profiles (fixed in Version 6.5.0)
Print server communication slow
Print spooler hangs and uses high amount of memory
Updating printer properties of BranchOffice printers
When does steadyPRINT update printer connections?

Printer Assignment

Acceleration of the start process
Automatic inclusion of printer connections without function that are not administered by steadyPRINT
Branch Office print server no longer available
Connecting printers takes a long time
Create HYBRID printer assignments by the user
Creating printer connections based on FQDN
Deleted Active Directory Accounts in steadyPRINT
Do you trust this printer?
High load on database server despite high values in performance profiles (fixed in Version 6.5.0)
Importing a new license
Incorrect Client name after taking over session
Local default printer does not remain permanently stored
Make printers available only to specific users
Nested Groups
Printer assignment via Center is delayed for users
Printer connections cannot be established due to a point-and-print group policy that has not or incorrectly been configured
Printer driver cannot be deleted/removed/cleared up. Driver still in use
Printer is not reconnected after renaming
Printer mappings under Win2008R2 terminal server
Printers are not displayed under devices and printers
Setting options for double-sided printing
Stapling as a print option is not performed
Updating printer properties of BranchOffice printers
When does steadyPRINT update printer connections?
Window for selecting the default printer

Release Notes

Release Notes steadyPRINT 11.0.3
Release Notes steadyPRINT 11.0.2
Release Notes steadyPRINT 11.0.1
Release Notes steadyPRINT 11.0
Release Notes steadyPRINT 10.0.6
Release Notes steadyPRINT 10.0.5
Release Notes steadyPRINT 10.0.4
Release Notes steadyPRINT 10.0.3
Release Notes steadyPRINT 10.0.2
Release Notes steadyPRINT 10.0.1
Release Notes steadyPRINT 10.0.0
Release Notes steadyPRINT 9.1.6
Release Notes steadyPRINT 9.1.5
Release Notes steadyPRINT 9.1.4
Release Notes steadyPRINT 9.1.3
Release Notes steadyPRINT 9.1.2
Release Notes steadyPRINT 9.1.1
Release Notes steadyPRINT 9.1
Release Notes steadyPRINT 9.0.1
Release Notes steadyPRINT 9.0.0
Release Notes steadyPRINT 8.8.5
Release Notes steadyPRINT 8.8.4
Release Notes steadyPRINT 8.8.3
Release Notes steadyPRINT 8.8.2
Release Notes steadyPRINT 8.8.1
Release Notes steadyPRINT 8.8.0
Release Notes steadyPRINT 8.5.4
Release Notes steadyPRINT 8.5.3
Release Notes steadyPRINT 8.5.2
Release Notes steadyPRINT 8.5.1
Release Notes steadyPRINT 8.5
Release Notes steadyPRINT 8.0.4
Release Notes steadyPRINT 8.0.3
Release Notes steadyPRINT 8.0.2
Release Notes steadyPRINT 8.0.1
Release Notes steadyPRINT 8.0
Release Notes steadyPRINT 7.6.2
Release Notes steadyPRINT 7.6.1
Release Notes steadyPRINT 7.6
Release Notes steadyPRINT 7.5.5
Release Notes steadyPRINT 7.5.4
Release Notes steadyPRINT 7.5.3
Release Notes steadyPRINT 7.5.2
Release Notes steadyPRINT 7.5.1
Release Notes steadyPRINT 7.5
Release notes steadyPRINT 7.0.4
Release Notes steadyPRINT 7.0.3
Release Notes steadyPRINT 7.0.2
Release Notes steadyPRINT 7.0.1
Release Notes steadyPRINT 7.0
Release Notes steadyPRINT 6.5.4
Release Notes steadyPRINT 6.5.3
Release Notes steadyPRINT 6.5.2
Release Notes steadyPRINT 6.5.1
Release Notes steadyPRINT 6.5
Release Notes steadyPRINT 6.1.3
Release Notes steadyPRINT 6.1.2
Release Notes steadyPRINT 6.1.1
Release Notes steadyPRINT 6.1
Release Notes steadyPRINT 6.0.2
Release Notes steadyPRINT 6.0.1
Release Notes steadyPRINT 6.0
Release Notes steadyPRINT 5.2.3
Release Notes steadyPRINT 5.2.2
Release Notes steadyPRINT 5.2.1
Release Notes steadyPRINT 5.2
Release Notes steadyPRINT 5.1.5
Release Notes steadyPRINT 5.1.1
Release Notes steadyPRINT 5.1.0
Release Notes steadyPRINT 5.0.5
Release Notes steadyPRINT 5.0.4
Release Notes steadyPRINT 5.0.3
Release Notes steadyPRINT 5.0.2
Release Notes steadyPRINT 5.0.1
Release Notes steadyPRINT 5.0.0
Release Notes steadyPRINT 4.3.5
Release Notes steadyPRINT 4.3.4
Release Notes steadyPRINT 4.3.3
Release Notes steadyPRINT 4.3.2
Release Notes steadyPRINT 4.3.1
Release Notes steadyPRINT 4.3.0
Release Notes steadyPRINT 4.2.0
Release Notes steadyPRINT 11.0.4

Reliability

Automatic Replication
Disable reliability for scheduled maintenance
Integration of backup print server
Known Problems during the installation and setup of steadyPRINT VPD
New licensing
PIN becomes invalid when changing from master to backup print server
Print server in maintenance mode after restart
Reliability function active without registered backup print server
Replication of v4 printer drivers
Replication – Driver was not found and needs to be downloaded
Replication – Print spooler does not respond
Replication – safety settings are not accepted (fixed in Version 5.2.2)

Reporting

Database cache in the steadyPRINT reporting
New licensing

steadyPRINT Agent

Acceleration of the start process
Adding a printer connection fails due to group policy settings
After user login, the steadyPRINT Agent automatically appears in the foreground
Agent no longer works after update to Windows Server 2003
Agent remains in offline mode after update
Agent terminates unexpectedly after longer runtime (fixed in Version 5.2.1)
Automatic inclusion of printer connections without function that are not administered by steadyPRINT
Automatic Logging
Automatic update without function
Autostart does not work under Windows Vista and higher
Bandwidth consumption
Branch Office print server no longer available
Component overview shows wrong entries
Connecting printers takes a long time
Create HYBRID printer assignments by the user
Creating a printer connection is slow
Creating printer connections based on FQDN
Deactivate welcome screen does not work on provisioned terminal servers
Default printer is not maintained for vDirect assignment
Default printers cannot be set by steadyPRINT Agent under Windows XP
Determination of status information takes “a long time”
Do I have to carry out an installation on the client for steadyPRINT?
Do you trust this printer?
Does steadyPRINT also support other user directories such as Novell eDirectory, for example?
Extended Logging
High load on database server despite high values in performance profiles (fixed in Version 6.5.0)
Importing a new license
Incorrect Client name after taking over session
Installation of steadyPRINT VPD not possible in Citrix environments
Integrated steadyPRINT PDF printer
Inventory of computer information
Inventory of local printers and computer information
It is not possible for the user to set the local default printer via steadyPRINT Agent
Local default printer does not remain permanently stored
Make printers available only to specific users
Nested Groups
No autostart of steadyPRINT Agent on terminal servers
No autostart of the steadyPRINT Agents on terminal servers
No inventory of local printers
No loss of (old) printers from previous terminal sessions
No Windows CAL available, printers are not connected
PIN becomes invalid when changing from master to backup print server
Printer assignment for Thin Clients
Printer assignment via Center is delayed for users
Printer connection is not created after assignment via steadyPRINT Center
Printer connections cannot be established due to a point-and-print group policy that has not or incorrectly been configured
Printer connections in a terminal server session based on the computer name are not set up
Printer driver cannot be deleted/removed/cleared up. Driver still in use
Printer driver installation fails due to missing privileges
Printer mappings under Win2008R2 terminal server
Printers are displayed in the root-path again after having been moved into a folder
Printers are not connected
Printers are not connected after update to version 6 (fixed in Version 6.0.1)
Requirements for the use of steadyPRINT
Setting of (pre-defined) default printers does not work
steadyPRINT Agent cannot create a connection to the database
steadyPRINT Agent does not install the latest printer driver
steadyPRINT Agent does not start – no database access
steadyPRINT Agent freezes after network change (fixed in Version 6.5.4)
steadyPRINT Agent is offline, steadyPRINT Service without function
steadyPRINT Agent is offline, VPD print jobs are not prepared
steadyPRINT Agent is started and a licence message appears immediately
steadyPRINT Agent remains in offline mode after autostart
steadyPRINT Agent remains in offline mode after autostart when using Microsoft Direct Access
steadyPRINT Agent/Center does not start: Application error (ID 1000)
Support information from Agent
The license volume is exhausted
The steadyPRINT setup is closed with the error “2203”
Thin Clients are supported by steadyPRINT. Apart from Windows, are there also other operating systems, such as Linux or Mac OS, supported on Workstations?
Updating printer properties of BranchOffice printers
Using the same printers for local and terminal server sessions
VPD: Print options Punching and Stapling with MS Word Quick Select do not work
When does steadyPRINT update printer connections?
When using collective accounts, Agent on terminal server only starts at first login (fixed in version 5.2.3)
Window for selecting the default printer

steadyPRINT Center

Acceleration of the start process
Active Directory object cannot be found
Although the monitoring of the printer environment was activated, no printers are shown in the dashboard
Authorizations of newly created roles in the Center are not taken over
Automatic inclusion of printer connections without function that are not administered by steadyPRINT
Automatic Logging
Bandwidth consumption
Branch Office print server no longer available
Center does not display all domains (fixed in Version 5.2.3)
Component overview shows wrong entries
Connecting printers takes a long time
Create HYBRID printer assignments by the user
Database cache in the steadyPRINT reporting
Deactivate welcome screen does not work on provisioned terminal servers
Default printer is not maintained for vDirect assignment
Deleted Active Directory Accounts in steadyPRINT
Deleted AD objects remain in steadyPRINT (fixed in Version 5.0.0)
Determination of status information takes “a long time”
Different printers for local and terminal server sessions
Display printer website in the Center
Double default profiles in the steadyPRINT Center (fixed in Version 5.2.0)
Error message when starting the Center – „insufficient permission“
Extended Logging
Group assignments no longer work after being moved in Active Directory
High load on database server despite high values in performance profiles (fixed in Version 6.5.0)
Importing a new license
Integrated steadyPRINT PDF printer
Inventory of computer information
Inventory of local printers and computer information
It is not possible for the user to set the local default printer via steadyPRINT Agent
Job monitoring under Windows Server 2008
Local default printer does not remain permanently stored
Make printers available only to specific users
Nested Groups
New licensing
No connection to database
No inventory of local printers
No Windows CAL available, printers are not connected
Print server is displayed under local printers in the steadyPRINT Center
Printer assignment for Thin Clients
Printer assignment via Center is delayed for users
Printer connection is not created after assignment via steadyPRINT Center
Printer connections in a terminal server session based on the computer name are not set up
Printer driver cannot be deleted/removed/cleared up. Driver still in use
Printer driver installation fails due to missing privileges
Printer is not reconnected after renaming
Printer port is not correctly displayed in the Center
Printer replication fails
Printers are displayed in the root-path again after having been moved into a folder
Replication of v4 printer drivers
Replication – Driver was not found and needs to be downloaded
Replication – Print spooler does not respond
Reservation and sharing of CALs
Setting (share name) was not taken over
Setting options for double-sided printing
SNMP Example 1.1 – Automatic sending of an e-mail in case of low toner level
SNMP Example 2.1 – Thresholds for warnings and errors
SNMP Example 2.2 – Profiles for several SNMP queries
SNMP example 3.1 – Adjustment of all printers on print server environment
SNMP example 4.1 – Create SNMP query (OID is known)
SNMP example 4.2 – Create own SNMP query (OID unknown)
SNMP example 4.3 – Create SNMP queries from several OID queries
SNMP Example 4.4 – Edit a SNMP query
SNMP Example 4.5 – Creating a report including page prices
SNMP Examples
Stapling as a print option is not performed
steadyPRINT Agent does not install the latest printer driver
steadyPRINT Agent is offline, steadyPRINT Service without function
steadyPRINT Agent/Center does not start: Application error (ID 1000)
steadyPRINT Center crashes
Storage of a printer’s location and comment
The renaming of a printer fails
Using the same printers for local and terminal server sessions
vFlow – Installation of Cloud Service Provider Citrix ShareFile
vFlow – Installation of Cloud Service Provider Microsoft OneDrive
VPD: Document is printed in color instead of monochrome in the public template (fixed in version 8.8.1)
VPD: Print options Punching and Stapling with MS Word Quick Select do not work
VPD: Setting the zoom factor is not possible
When does steadyPRINT update printer connections?
Window for selecting the default printer

steadyPRINT VPD

Acceleration of the start process
Automatic Logging
Default printer is not maintained for vDirect assignment
Error during printing – file is existing (fixed in Version 7.5.1)
Error during printing – module could not be found (fixed in version 7.5.2)
Installation of 32 bit VPD printer driver to 64 bit print server
Installation of steadyPRINT VPD not possible in Citrix environments
Integrated steadyPRINT PDF printer
Known Problems during the installation and setup of steadyPRINT VPD
Logging for FollowMe printing
Parallel operation of Citrix UPS and steadyPRINT VPD
PDF creation: stationery covers document
Print settings are not applied in online and secure printing
Printer mappings under Win2008R2 terminal server
Setting options for double-sided printing
Stapling as a print option is not performed
steadyPRINT Agent is offline, VPD print jobs are not prepared
vFlow – Installation of Cloud Service Provider Citrix ShareFile
vFlow – Installation of Cloud Service Provider Microsoft OneDrive
VPD causes blurred printouts (fixed in Version 6.5.0)
VPD – Known Issues
VPD: Document is printed in color instead of monochrome in the public template (fixed in version 8.8.1)
VPD: Print options Punching and Stapling with MS Word Quick Select do not work
VPD: Setting the zoom factor is not possible
Wrong font when printing checks via VPD
Pseudonymization of print data
Recommendation for action: Workflow printing actions
Problems when printing with print server on operating system Microsoft Server 2022

Popular Articles

The creation of or connection to the steadyPRINT database on an SQL server failed
Error when creating tables
The firewall blocks communication with the database
steadyPRINT Agent does not start – no database access
Installation of steadyPRINT Server fails

Newest Articles

Release Notes steadyPRINT 11.0.4
Recommendation for action: Generalization Issue with Citrix Virtual Apps and Desktops VDA 2511
Release Notes steadyPRINT 11.0.3
Release Notes steadyPRINT 11.0.2
Release Notes steadyPRINT 11.0.1

Recently Updated Articles

Release Notes steadyPRINT 11.0.4
Recommendation for action: Generalization Issue with Citrix Virtual Apps and Desktops VDA 2511
Which versions are supported?
Release Notes steadyPRINT 11.0.3
Release Notes steadyPRINT 11.0.2

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