Printers are not connected

Description of the problem

Printers are not connected and following error appears in the eventlog: “[…] Message: Could not map printers from the xml-repository. System.Runtime.Serialization.SerializationException: Attempting to deserialize an empty stream […]”

Solution

Should the error message below appear in the eventlog you have to delete the folder “C:Users[User]AppDataRoaming” and restart the steadyPRINT Agent. Subsequently, the printers should be connected again.

Fehlermeldung: “[…] Message: Could not map printers from the xml-repository.
System.Runtime.Serialization.SerializationException: Es wurde versucht, einen leeren Stream zu deserialisieren.
bei System.Runtime.Serialization.Formatters.Soap.SoapFormatter.Deserialize(Stream serializationStream, HeaderHandler handler)
bei SteadySuite.SteadyPrint.PMP.PrinterMap.loadFromObjectFile(String soapFile)
bei SteadySuite.SteadyPrint.PMP.PrinterMap..ctor(String soapFile)
bei SteadySuite.SteadyPrint.PMP.Mapper.mapPrintersFromXML()”

ID: 21880 | Zur deutschen Version