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Printer driver cannot be deleted/removed/cleared up. Driver still in use
Description of the problem
When deleting a printer, printer drivers are not removed although this function is enabled in the Agent profiles.
Could you provide further assistance?
steadyPRINT tries to keep the print environment in a “cleared” condition. In this context, the mentioned option is offered in the Agent profiles.
For a printer driver to be removed, however, the printer driver may no longer be in use. And this point is difficult to determine:
- The printer driver is no longer required in any other printer or printer connection.
- The print spooler service and other services have not loaded any of the printer files.
- All the other printer drivers do not require a single component of the driver to be deleted.
When viewing these points in detail, it becomes clear that steadyPRINT has only little influence on whether a printer driver can be deleted or not. The driver can, for example, be used on a terminal server in a further registered profile. Or a software that previously used the printer still keeps access to it (e.g. notepad.exe). A forced deletion is renounced as otherwise steadyPRINT could no longer guarantee the executability of a system.
Thus, this setting in the Agent profile can only try to delete the driver. If Windows refuses, the steadyPRINT Agent accepts this status.
ID: 21834 | Zur deutschen Version