Printer driver installation fails due to missing privileges

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Description of the problem

Beginning with Windows Vista, the user is asked to confirm and authorize the installation of some printer drivers. The problem with this is that for a user who has no administrative rights, the installation will fail due to missing access.

Here is an example of such an error message in the event viewer steadyPRINT Agent:

“Connecting to printer sppsmasterHP LaserJet 4100 Series PCL is not possible: The printer connection to sppsmasterHP LaserJet 4100 Series PCL, connected to server FAB-VISTA, could not be made: Access denied
System.ComponentModel.Win32Exception: The printer connection to sppsmasterHP LaserJet 4100 Series PCL, connected to server FAB-VISTA, could not be made: Access denied
by printerman.printerEnv.PrintServer.addPrinterConnection(Printer printer)
by SteadySuite.SteadyPrint.PMP.PrinterMap.createPrinterConnection()”

Solution

Make sure that the user has sufficient privileges or use the administrative installation for printers on workstations & terminal servers. These options can be located and activated under the settings in steadyPRINT Center. Then restart steadyPRINT Agent or manually open a new printer connection with the client.

ID: 21849 | Zur deutschen Version