Error during printing – module could not be found

Known Issue Version 7.5.1

Description of the problem

After the installation and setup of steadyPRINT, I would like to print a document via steadyPRINT VPD. Having selected the VPD printer in the vPrinter window, the printout does not come out of the specified printer. The print job is rejected. Printing via a network printer is performed without any problem.

What do I have to do in order to ensure that the VPD printer processes the print job correctly?

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Error during printing – file is existing (fixed in Version 7.5.1)

Known Issue Version 7.5.0

Description of the problem

I am using my vDirect printer/vPrinter to print. The job is processed but no printout is generated at the printer. The VPD print job overview in the Center displays the error message “The file is existing.” The error suddenly occurs.
What can I do to have the printout work again?

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Setting options for double-sided printing

Description of the problem

I would like to use double-sided printing for a multi-page document. There are several setting options at different places. Where do I set the correct setting?

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Stapling as a print option is not performed

Description of the problem

I would like to print a multi-page Microsoft Word document with the print option “stapling”. My printer is equipped with a stapling unit. If this option is specified in Word, the paper leaves the printer without being stapled.
What am I doing wrong?

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VPD: Document is printed in color instead of monochrome in the public template

Known Issue Version 7.5.1
Known Issue Version 7.5.0

Description of the problem

The print options “duplex” and “monochrome” are preinstalled in a public template. If the steadyPRINT vPrinter should be used to print via this template, the document is currently printed in color and the setting “monochrome” is not considered in the driver.

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Print settings are not applied in online and secure printing

Known Issue Version 7.5.1
Known Issue Version 7.5.0

Description of the problem

The print settings such as “color”, “duplex”, “landscape” are automatically provided by the printing component in form of a so-called “print ticket / print template”. The settings that have been made are currently deleted in the new VPD2. This is why it is currently not possible to set print options in the online and secure printing mode.

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VPD: Setting the zoom factor is not possible

Known Issue Version 7.5.1
Known Issue Version 7.5.0

Description of the problem

The new VPD2 allows the modification of the provided zoom factor. A zoom from A4 to A3 for example would be equal to a zoom factor of 141% which is not yet fully possible with the current version.

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VPD: Print options Punching and Stapling with MS Word Quick Select do not work

Known Issue Version 7.5.1
Known Issue Version 7.5.0

Description of the problem

It has been tried to print a document with the print options punching and stapling via MS Word. The preset print options, however, remained unconsidered via the quick assignment in Word. By opening and setting the above mentioned options in the driver settings window, they will be applied respectively.

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Acceleration of the start process

Description of the problem

As in some environments there might be delays during the login process of the steadyPRINT Agent due to different libraries and program dependencies, Microsoft offers the option to have *.dll-files loaded to the so-called Global Assembly Cache (for more information click here.

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Printer mappings under Win2008R2 terminal server

Description of the problem

We are using the steadyPRINT Agent on a terminal server with Windows Server 2008 R2.
Printer assignments with vName, vPrinter and vDirect are created via the Agent and are visible for all users with s server session, but not for the assigned users.
Can you provide further assistance?

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