PDF creation: stationery covers document

Description of the problem

We are using the steadyPRINT PDF feature to create differen PDF documents. We noticed that stationery that is additionally embedded via the settings or parameters apparently overwrites the actual document. Can you provide further assistance?

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Integrated steadyPRINT PDF printer

Description

steadyPRINT has an integrated PDF printer which is accessible via the vPrinter printer. This printer provides different functions, such as PDF printing among others. Read more

Error during printing – module could not be found

Known Issue Version 7.5.1

Description of the problem

After the installation and setup of steadyPRINT, I would like to print a document via steadyPRINT VPD. Having selected the VPD printer in the vPrinter window, the printout does not come out of the specified printer. The print job is rejected. Printing via a network printer is performed without any problem.

What do I have to do in order to ensure that the VPD printer processes the print job correctly?

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Error during printing – file is existing (fixed in Version 7.5.1)

Known Issue Version 7.5.0

Description of the problem

I am using my vDirect printer/vPrinter to print. The job is processed but no printout is generated at the printer. The VPD print job overview in the Center displays the error message “The file is existing.” The error suddenly occurs.
What can I do to have the printout work again?

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Setting options for double-sided printing

Description of the problem

I would like to use double-sided printing for a multi-page document. There are several setting options at different places. Where do I set the correct setting?

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Stapling as a print option is not performed

Description of the problem

I would like to print a multi-page Microsoft Word document with the print option “stapling”. My printer is equipped with a stapling unit. If this option is specified in Word, the paper leaves the printer without being stapled.
What am I doing wrong?

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VPD: Document is printed in color instead of monochrome in the public template

Known Issue Version 7.5.1
Known Issue Version 7.5.0

Description of the problem

The print options “duplex” and “monochrome” are preinstalled in a public template. If the steadyPRINT vPrinter should be used to print via this template, the document is currently printed in color and the setting “monochrome” is not considered in the driver.

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Print settings are not applied in online and secure printing

Known Issue Version 7.5.1
Known Issue Version 7.5.0

Description of the problem

The print settings such as “color”, “duplex”, “landscape” are automatically provided by the printing component in form of a so-called “print ticket / print template”. The settings that have been made are currently deleted in the new VPD2. This is why it is currently not possible to set print options in the online and secure printing mode.

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VPD: Setting the zoom factor is not possible

Known Issue Version 7.5.1
Known Issue Version 7.5.0

Description of the problem

The new VPD2 allows the modification of the provided zoom factor. A zoom from A4 to A3 for example would be equal to a zoom factor of 141% which is not yet fully possible with the current version.

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VPD: Print options Punching and Stapling with MS Word Quick Select do not work

Known Issue Version 7.5.1
Known Issue Version 7.5.0

Description of the problem

It has been tried to print a document with the print options punching and stapling via MS Word. The preset print options, however, remained unconsidered via the quick assignment in Word. By opening and setting the above mentioned options in the driver settings window, they will be applied respectively.

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