Importing a new license

Description of the problem

We have extended our license volume by additional Windows CAL licenses so that steadyPRINT can be provided to all users in our company. We have realized, however, that after the import of the new licenses some clients are still unable to apply the license and thus to get the printers connected. Could you provide further assistance?

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Setting options for double-sided printing

Description of the problem

I would like to use double-sided printing for a multi-page document. There are several setting options at different places. Where do I set the correct setting?

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Stapling as a print option is not performed

Description of the problem

I would like to print a multi-page Microsoft Word document with the print option “stapling”. My printer is equipped with a stapling unit. If this option is specified in Word, the paper leaves the printer without being stapled.
What am I doing wrong?

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Acceleration of the start process

Description of the problem

As in some environments there might be delays during the login process of the steadyPRINT Agent due to different libraries and program dependencies, Microsoft offers the option to have *.dll-files loaded to the so-called Global Assembly Cache (for more information click here.

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Printer connections cannot be established due to a point-and-print group policy that has not or incorrectly been configured

Description of the problem

It may occur that printer connections that require a driver installation cannot be established. This means that the printers to be connected are displayed in the steadyPRINT Agent but that the printer connection, however, cannot be established under Microsoft. This is often caused by a faulty or non-configuration of the point-and-print group policy.

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Printer driver cannot be deleted/removed/cleared up. Driver still in use

Description of the problem

When deleting a printer, printer drivers are not removed although this function is enabled in the Agent profiles.

Could you provide further assistance?

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Creating printer connections based on FQDN

Problem description Due to an internal changeover, we would like to create the printer connections with the FQDN, e.g. „\\printserver01.steadyprint.com\printer01“. Is it possible to adjust the name when connecting the printers via steadyPRINT?

Printer mappings under Win2008R2 terminal server

Description of the problem

We are using the steadyPRINT Agent on a terminal server with Windows Server 2008 R2.
Printer assignments with vName, vPrinter and vDirect are created via the Agent and are visible for all users with s server session, but not for the assigned users.
Can you provide further assistance?

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Branch Office print server no longer available

Description

If you are using Branch Office Server licenses, please contact your account manager or our support team as these licenses have been eliminated and the functionalities are now provided in a different way.

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Incorrect Client name after taking over session

Description of the problem

It may sometimes happen that in a terminal server environment the client name is not correctly determined when reconnecting the session from another computer.
Scenario:

  1. The user logs on to the terminal server. The client name is correctly identified.
  2. The user logs on to the terminal server via another computer and takes over the existing/disconnecte session. In this case the client name from the first session might remain.

If computers are now assigned via the client name, they will possibly be incorrect as the new client name has not been determined correctly.

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