Error during printing – module could not be found

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Known Issue Version 7.5.1

Description of the problem

After the installation and setup of steadyPRINT, I would like to print a document via steadyPRINT VPD. Having selected the VPD printer in the vPrinter window, the printout does not come out of the specified printer. The print job is rejected. Printing via a network printer is performed without any problem.

What do I have to do in order to ensure that the VPD printer processes the print job correctly?

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Error during printing – file is existing (fixed in Version 7.5.1)

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Known Issue Version 7.5.0

Description of the problem

I am using my vDirect printer/vPrinter to print. The job is processed but no printout is generated at the printer. The VPD print job overview in the Center displays the error message “The file is existing.” The error suddenly occurs.
What can I do to have the printout work again?

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VPD: Document is printed in color instead of monochrome in the public template

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Known Issue Version 7.5.1
Known Issue Version 7.5.0

Description of the problem

The print options “duplex” and “monochrome” are preinstalled in a public template. If the steadyPRINT vPrinter should be used to print via this template, the document is currently printed in color and the setting “monochrome” is not considered in the driver.

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Print settings are not applied in online and secure printing

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Known Issue Version 7.5.1
Known Issue Version 7.5.0

Description of the problem

The print settings such as “color”, “duplex”, “landscape” are automatically provided by the printing component in form of a so-called “print ticket / print template”. The settings that have been made are currently deleted in the new VPD2. This is why it is currently not possible to set print options in the online and secure printing mode.

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VPD: Setting the zoom factor is not possible

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Known Issue Version 7.5.1
Known Issue Version 7.5.0

Description of the problem

The new VPD2 allows the modification of the provided zoom factor. A zoom from A4 to A3 for example would be equal to a zoom factor of 141% which is not yet fully possible with the current version.

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VPD: Print options Punching and Stapling with MS Word Quick Select do not work

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Known Issue Version 7.5.1
Known Issue Version 7.5.0

Description of the problem

It has been tried to print a document with the print options punching and stapling via MS Word. The preset print options, however, remained unconsidered via the quick assignment in Word. By opening and setting the above mentioned options in the driver settings window, they will be applied respectively.

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VPD causes blurred printouts (fixed in Version 6.5.0)

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Known Issue Version 6.1.3

Description of the problem

We have realized that the printing quality of documents printed via VPD is partly poorer than usual. Can you provide further assistance?

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steadyPRINT Agent freezes after network change (fixed in Version 6.5.4)

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Known Issue Version 6.5.3

Description of the problem

We have increasingly rolled out the steadyPRINT Agent on usual Windows workstations. We have realized that after a network change the Agent sometimes freezes. Is this a known problem?

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Printers are not connected after update to version 6 (fixed in Version 6.0.1)

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Known Issue Version 6.0.0

Description of the problem:

We have noticed that the printers can no longer be connected since the update to version 6.0. After the login, neither printers are available nor does the interface of the steadyPRINT Agent show any assinged network printers. If the user selects “reconnect printers” or logs in again, all printers are again available as usual. Can you provide further assistance so that the manual interventions are no longer necessary?

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When using collective accounts, Agent on terminal server only starts at first login (behoben in Version 5.2.3)

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Known Issue Version 5.2.2

Description of the problem:

We have noticed that when using collective accounts the steadyPRINT Agent on a terminal server only starts when the first staff member logs in with this account. All further logins are rejected by the Agent. Can you provide further assistance?

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