steadyPRINT Communication Overview

Information

The following chart shows an overview of ports that are used by steadyPRINT components, espcially if communication traffic traverses network components such as firewalls or proxy servers where ports must be opened to ensure communication flow.

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Configuration of SNMP connection settings (as of version 8.0)

Description of the article

We are using the SNMP monitoring of steadyPRINT. In order to access our printers via SNMP, however, we need a special configuration, among others the adjustment of the “Community String” for reading SNMP values. Is it possible to adjust the Connection parameters?

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SQL Server Collation

Description of the problem

CreateSteadyDB does not install a new Database and fails with the error “Error installing a new Database: Invalid object name ‚information_schema.columns‘.

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Importing a new license

Description of the problem

We have extended our license volume by additional Windows CAL licenses so that steadyPRINT can be provided to all users in our company. We have realized, however, that after the import of the new licenses some clients are still unable to apply the license and thus to get the printers connected. Could you provide further assistance?

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Error during printing – module could not be found

Known Issue Version 7.5.1

Description of the problem

After the installation and setup of steadyPRINT, I would like to print a document via steadyPRINT VPD. Having selected the VPD printer in the vPrinter window, the printout does not come out of the specified printer. The print job is rejected. Printing via a network printer is performed without any problem.

What do I have to do in order to ensure that the VPD printer processes the print job correctly?

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Acceleration of the start process

Description of the problem

As in some environments there might be delays during the login process of the steadyPRINT Agent due to different libraries and program dependencies, Microsoft offers the option to have *.dll-files loaded to the so-called Global Assembly Cache (for more information click here.

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steadyPRINT Agent is offline, steadyPRINT Service without function

Description of the problem

With some client operating systems we realized that the steadyPRINT Agent is permanently offline.

Symptoms:

  • The steadyPRINT Agent is offline
  • The steadyPRINT Service is being performed
  • The credentials for the database connection are not hashed in the registry under computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\steadySUITE\steadyPRINT\PAS.
  • The PAS does not create a debug-log

Reason: The reason is a bug in the .NET Framework.

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Replication – Driver was not found and needs to be downloaded

Description of the problem

We have realized that with some drivers the error message „The specified printer driver was not found on the system and needs to be downloaded“ (error 3019) is displayed during the replication via the steadyPRINT Center. After a manual installation of the driver on the target system and the new printer replication, it works as usual. Could you provide further assistance?

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Printer mappings under Win2008R2 terminal server

Description of the problem

We are using the steadyPRINT Agent on a terminal server with Windows Server 2008 R2.
Printer assignments with vName, vPrinter and vDirect are created via the Agent and are visible for all users with s server session, but not for the assigned users.
Can you provide further assistance?

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VPD causes blurred printouts (fixed in Version 6.5.0)

Known Issue Version 6.1.3

Description of the problem

We have realized that the printing quality of documents printed via VPD is partly poorer than usual. Can you provide further assistance?

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