Importing a new license

Description of the problem

We have extended our license volume by additional Windows CAL licenses so that steadyPRINT can be provided to all users in our company. We have realized, however, that after the import of the new licenses some clients are still unable to apply the license and thus to get the printers connected. Could you provide further assistance?

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Setting options for double-sided printing

Description of the problem

I would like to use double-sided printing for a multi-page document. There are several setting options at different places. Where do I set the correct setting?

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Stapling as a print option is not performed

Description of the problem

I would like to print a multi-page Microsoft Word document with the print option “stapling”. My printer is equipped with a stapling unit. If this option is specified in Word, the paper leaves the printer without being stapled.
What am I doing wrong?

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Extended Logging

Description of the problem

In our company a questions regarding steadyPRINT occurred and we would like to provide the technical support with more detailed information. Where can we find such information and how can we create it?

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VPD: Document is printed in color instead of monochrome in the public template

Known Issue Version 7.5.1
Known Issue Version 7.5.0

Description of the problem

The print options “duplex” and “monochrome” are preinstalled in a public template. If the steadyPRINT vPrinter should be used to print via this template, the document is currently printed in color and the setting “monochrome” is not considered in the driver.

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VPD: Setting the zoom factor is not possible

Known Issue Version 7.5.1
Known Issue Version 7.5.0

Description of the problem

The new VPD2 allows the modification of the provided zoom factor. A zoom from A4 to A3 for example would be equal to a zoom factor of 141% which is not yet fully possible with the current version.

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VPD: Print options Punching and Stapling with MS Word Quick Select do not work

Known Issue Version 7.5.1
Known Issue Version 7.5.0

Description of the problem

It has been tried to print a document with the print options punching and stapling via MS Word. The preset print options, however, remained unconsidered via the quick assignment in Word. By opening and setting the above mentioned options in the driver settings window, they will be applied respectively.

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Database cache in the steadyPRINT reporting

Description of the problem

In the following, the steadyPRINT reporting function as of version 7.0.0 is to be specified.

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Acceleration of the start process

Description of the problem

As in some environments there might be delays during the login process of the steadyPRINT Agent due to different libraries and program dependencies, Microsoft offers the option to have *.dll-files loaded to the so-called Global Assembly Cache (for more information click here.

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steadyPRINT Agent is offline, steadyPRINT Service without function

Description of the problem

With some client operating systems we realized that the steadyPRINT Agent is permanently offline.

Symptoms:

  • The steadyPRINT Agent is offline
  • The steadyPRINT Service is being performed
  • The credentials for the database connection are not hashed in the registry under computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\steadySUITE\steadyPRINT\PAS.
  • The PAS does not create a debug-log

Reason: The reason is a bug in the .NET Framework.

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