Importing a new license

Description of the problem

We have extended our license volume by additional Windows CAL licenses so that steadyPRINT can be provided to all users in our company. We have realized, however, that after the import of the new licenses some clients are still unable to apply the license and thus to get the printers connected. Could you provide further assistance?

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Setting options for double-sided printing

Description of the problem

I would like to use double-sided printing for a multi-page document. There are several setting options at different places. Where do I set the correct setting?

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Stapling as a print option is not performed

Description of the problem

I would like to print a multi-page Microsoft Word document with the print option “stapling”. My printer is equipped with a stapling unit. If this option is specified in Word, the paper leaves the printer without being stapled.
What am I doing wrong?

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Extended Logging

Description of the problem

In our company a questions regarding steadyPRINT occurred and we would like to provide the technical support with more detailed information. Where can we find such information and how can we create it?

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Database cache in the steadyPRINT reporting

Description of the problem

In the following, the steadyPRINT reporting function as of version 7.0.0 is to be specified.

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Acceleration of the start process

Description of the problem

As in some environments there might be delays during the login process of the steadyPRINT Agent due to different libraries and program dependencies, Microsoft offers the option to have *.dll-files loaded to the so-called Global Assembly Cache (for more information click here.

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Printer connections cannot be established due to a point-and-print group policy that has not or incorrectly been configured

Description of the problem

It may occur that printer connections that require a driver installation cannot be established. This means that the printers to be connected are displayed in the steadyPRINT Agent but that the printer connection, however, cannot be established under Microsoft. This is often caused by a faulty or non-configuration of the point-and-print group policy.

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Replication – Driver was not found and needs to be downloaded

Description of the problem

We have realized that with some drivers the error message „The specified printer driver was not found on the system and needs to be downloaded“ (error 3019) is displayed during the replication via the steadyPRINT Center. After a manual installation of the driver on the target system and the new printer replication, it works as usual. Could you provide further assistance?

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Display printer website in the Center

Description of the problem

We have realized that when opening the printer website via the steadyPRINT Center the port name is used. In our environment, these names differ from the IP address and the DNS name. Therefore, the website cannot be displayed correctly. Could you provide further assistance?

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Replication of v4 printer drivers

Description of the problem

The integrated replication does not support the replication of v4 printer drivers.

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