Wrong font when printing checks via VPD

Description of the problem

We have realized that when printing checks via steadyPRINT VPD the font which is important for the automated processing of checks is incorrectly displayed. Could you provide further assistance?

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Printer assignment via Center is delayed for users

Description of the problem

After the installation of our new Citrix environment we realized that group assignments via the steadyPRINT Center took a long time to arrive/be implemented at the Client. After logging the user off and on again or the manual performance of “Reconnect printer” via the steadyPRINT Agent, the printers appear immediately. Can you provide further assistance?

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Configuration of SNMP connection settings (as of version 8.0)

Description of the article

We are using the SNMP monitoring of steadyPRINT. In order to access our printers via SNMP, however, we need a special configuration, among others the adjustment of the “Community String” for reading SNMP values. Is it possible to adjust the Connection parameters?

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PIN becomes invalid when changing from master to backup print server

Description of the problem

We have currently problems with our steadyPRINT environment when transferring the printer settings to the clients. Read more

PDF creation: stationery covers document

Description of the problem

We are using the steadyPRINT PDF feature to create differen PDF documents. We noticed that stationery that is additionally embedded via the settings or parameters apparently overwrites the actual document. Can you provide further assistance?

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Integrated steadyPRINT PDF printer

Description

steadyPRINT has an integrated PDF printer which is accessible via the vPrinter printer. This printer provides different functions, such as PDF printing among others. Read more

Importing a new license

Description of the problem

We have extended our license volume by additional Windows CAL licenses so that steadyPRINT can be provided to all users in our company. We have realized, however, that after the import of the new licenses some clients are still unable to apply the license and thus to get the printers connected. Could you provide further assistance?

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Setting options for double-sided printing

Description of the problem

I would like to use double-sided printing for a multi-page document. There are several setting options at different places. Where do I set the correct setting?

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Stapling as a print option is not performed

Description of the problem

I would like to print a multi-page Microsoft Word document with the print option “stapling”. My printer is equipped with a stapling unit. If this option is specified in Word, the paper leaves the printer without being stapled.
What am I doing wrong?

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Extended Logging

Description of the problem

In our company a question regarding steadyPRINT occurred and we would like to provide the technical support with more detailed information. Where can we find such information and how can we create it?

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