No autostart of the steadyPRINT Agents on terminal servers

Description of the problem

After the installation of the steadyPRINT Agent on a terminal server, the steadyPRINT Agent does not start automatically on user login.

Read more

steadyPRINT Agent ist offline, VPD Druckjobs werden nicht verarbeitet

Description of the problem

The steadyPRINT Agent does not start correctly and switches to offline mode after a certain time. Read more

No Windows CAL available, printers are not connected

Description of the problem

The steadyPRINT Agent does not connect any printers. When the steadyPRINT Agent is opened, the info panel displays that no Windows CAL is available.

Read more

Printer assignment via Center is delayed for users

Description of the problem

After the installation of our new Citrix environment we realized that group assignments via the steadyPRINT Center took a long time to arrive/be implemented at the Client. After logging the user off and on again or the manual performance of “Reconnect printer” via the steadyPRINT Agent, the printers appear immediately. Can you provide further assistance?

Read more

PIN becomes invalid when changing from master to backup print server

Description of the problem

We have currently problems with our steadyPRINT environment when transferring the printer settings to the clients. Read more

Integrated steadyPRINT PDF printer

Description

steadyPRINT has an integrated PDF printer which is accessible via the vPrinter printer. This printer provides different functions, such as PDF printing among others. Read more

Importing a new license

Description of the problem

We have extended our license volume by additional Windows CAL licenses so that steadyPRINT can be provided to all users in our company. We have realized, however, that after the import of the new licenses some clients are still unable to apply the license and thus to get the printers connected. Could you provide further assistance?

Read more

Extended Logging

Description of the problem

In our company a question regarding steadyPRINT occurred and we would like to provide the technical support with more detailed information. Where can we find such information and how can we create it?

Read more

VPD: Print options Punching and Stapling with MS Word Quick Select do not work

Known Issue Version 7.5.1
Known Issue Version 7.5.0

Description of the problem

It has been tried to print a document with the print options punching and stapling via MS Word. The preset print options, however, remained unconsidered via the quick assignment in Word. By opening and setting the above mentioned options in the driver settings window, they will be applied respectively.

Read more

Acceleration of the start process

Description of the problem

As in some environments there might be delays during the login process of the steadyPRINT Agent due to different libraries and program dependencies, Microsoft offers the option to have *.dll-files loaded to the so-called Global Assembly Cache (for more information click here.

Read more