Importing a new license

Description of the problem

We have extended our license volume by additional Windows CAL licenses so that steadyPRINT can be provided to all users in our company. We have realized, however, that after the import of the new licenses some clients are still unable to apply the license and thus to get the printers connected. Could you provide further assistance?

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Extended Logging

Description of the problem

In our company a questions regarding steadyPRINT occurred and we would like to provide the technical support with more detailed information. Where can we find such information and how can we create it?

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VPD: Print options Punching and Stapling with MS Word Quick Select do not work

Known Issue Version 7.5.1
Known Issue Version 7.5.0

Description of the problem

It has been tried to print a document with the print options punching and stapling via MS Word. The preset print options, however, remained unconsidered via the quick assignment in Word. By opening and setting the above mentioned options in the driver settings window, they will be applied respectively.

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Acceleration of the start process

Description of the problem

As in some environments there might be delays during the login process of the steadyPRINT Agent due to different libraries and program dependencies, Microsoft offers the option to have *.dll-files loaded to the so-called Global Assembly Cache (for more information click here.

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Printer connections cannot be established due to a point-and-print group policy that has not or incorrectly been configured

Description of the problem

It may occur that printer connections that require a driver installation cannot be established. This means that the printers to be connected are displayed in the steadyPRINT Agent but that the printer connection, however, cannot be established under Microsoft. This is often caused by a faulty or non-configuration of the point-and-print group policy.

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steadyPRINT Agent is offline, steadyPRINT Service without function

Description of the problem

With some client operating systems we realized that the steadyPRINT Agent is permanently offline.

Symptoms:

  • The steadyPRINT Agent is offline
  • The steadyPRINT Service is being performed
  • The credentials for the database connection are not hashed in the registry under computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\steadySUITE\steadyPRINT\PAS.
  • The PAS does not create a debug-log

Reason: The reason is a bug in the .NET Framework.

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Printer driver cannot be deleted/removed/cleared up. Driver still in use

Description of the problem

When deleting a printer, printer drivers are not removed although this function is enabled in the Agent profiles.

Could you provide further assistance?

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Creating printer connections based on FQDN

Problem description Due to an internal changeover, we would like to create the printer connections with the FQDN, e.g. „\\printserver01.steadyprint.com\printer01“. […]

Printer mappings under Win2008R2 terminal server

Description of the problem

We are using the steadyPRINT Agent on a terminal server with Windows Server 2008 R2.
Printer assignments with vName, vPrinter and vDirect are created via the Agent and are visible for all users with s server session, but not for the assigned users.
Can you provide further assistance?

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Branch Office print server no longer available

Description

If you are using Branch Office Server licenses, please contact your account manager or our support team as these licenses have been eliminated and the functionalities are now provided in a different way.

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