Navigation:  Centralized Administration > Virtual Printer Driver (VPD) > sP Center (mobile) > User > FAQ (Last update of this topic: 06-15-2020)

All my settings are correct, why do I get an error message?

 

- Make sure that you are in the correct WLAN.

- Make sure that the domain has the correct ending.

 

I cannot scan a QR code on my Android mobile phone, the scanner is blurred.

 

- On some devices the scanner might not be configured properly during the first scan process due to authorizations.

 Close the window for "Scan QR code" and reopen it.

 

- On some devices, the sharpness of the zoom can be adjusted by swiping your finger.

 

I have forgotten my PIN

 

- The PIN can be disabled. Your password has to be entered again. Then you can reactivate the PIN and assign a new one.