(Last update of this topic: 12-02-2021)
All my settings are correct, why do I get an error message?
- Make sure that you are in the correct WLAN.
My print job list is always empty, what is the reason for this?
- Make sure that you sent your print jobs to the SecurePrint Printer.
- Check if the user name, server address, password and the domain are correct.
I cannot scan a QR code on my Android mobile phone, the scanner is blurred.
- On some devices the scanner might not be configured properly during the first scan process due to authorizations.
Close the window for "Scan QR code" and reopen it.
I cannot update my print job list on my IOS mobile phone.
- In rare cases, something went wrong during the query of print jobs from the server. Go to your settings, confirm them and check this function again.
I have forgotten my PIN
- The PIN can be disabled. Your password has to be entered again. Then you can reactivate the PIN and assign a new one.
Having printed a print job it is no longer in my list.
- Make sure that you also have printed jobs displayed in your settings.