Setting of (predefined) default printer does not work

Description of the problem

Error message: “The process could not be completed (error 0x0000079). Check the printer name and make sure that the printer is connected to the network.”

When trying to have a (predefined) default printer set via the steadyPRINT Agent, the following error message occurs in the Agent’s Debug-Log:”2013-07-03 07:37:06,375 DEBUG Client:PERSEUS User:CHD.K-IS.DE Class:SteadySuite.SteadyPrint.PMP.Printers.Default.DefaultPrinterPrioListItem Message:Could not set pre defined default printer. Exception:System.ComponentModel.Win32Exception: The default printer pluto2Lexmark T642 could not be set on the computer POSEIDON02: The printer name is invalid”.

When trying to manually set the printer via the Windows-printers folder, the following message occurs:
“The process could not be completed (error 0x0000079). Check the printer name and make sure that the printer is connected to the network.”


Solution

The problem is dicsussed under http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/unable-to-setup-default-printer-error-message/2e14443e-a829-4400-b155-5b87494b03ce. In general, this problem seems to occur more frequently with damaged user profiles.

Troubleshooting:
Possibility 1: steadyPRINT Agent -> Click “Reconnect printer”.
This process regenerates all printer connections and sets the stored default printer.
Possibility 2: steadyPRINT Agent – Clearing up the printer connections when starting the steadyPRINT Agent. This process regenerates all printer connections and sets the stored default printer.
Possibility 3: Manually deleting all affected printer connections via the Windows-printers folder.

ID: sP00000 | Created on: 02-Aug-2013

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