Default printer is not maintained for vDirect assignment

Description of the problem

In our company steadyPRINT vDirect printers are exclusively assigned via groups. In this context we have noticed that the default printer set by the user is not maintained after the restart. Can you provide further assistance?



Solution

In general, default printers can be directly stored for groups.
In order to allow users the storage of the desired default printer it is necessary to enable the setting “Set local default printer” in the Agent profiles under steadyPRINT Center > File > Settings > Agent-Profile > [Agent-Profil] > User functions.

Moreover, Windows- and/or Citrix policies for taking over the Client default printer might cause the described Problem. For further information please refer to the related article.

Related article
KB – Default printer is misadjusted when reconnecting a disconnected terminal server session

ID: sP00000 | Created on: 17-Aug-2016

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