Create BranchOffice printer assignments by the user

Description of the problem

We would like to exclusively use steadyPRINT BranchOffice printer assignments in future. The end user himself should be able to create them via the steadyPRINT Agent. At the moment this is only possible for Windows printer assignments via the Agent. An assignment via the steadyPRINT Center, however, works without problems. Could you provide further assistance?

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Updating printer properties of BranchOffice printers

Description of the problem

We are comprehensively using BranchOffice assignments in steadyPRINT. We have noticed that settings made on the print server are transferred to the Client and then to the BranchOffice printer with a delay. Generally this is not a problem for us but we would like to find out the reason.

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Printer is not reconnected after renaming

Description of the problem:

We have recently renamed a printer on the print server and noticed that it is now no longer reconnected on the Clients. Can you provide further assistance?

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Deleted Active Directory Accounts in steadyPRINT

Description of the problem

We have recently deleted some Active Directory Accounts from the AD including users and Computers. We have now realized that they are still displayed in the steadyPRINT Center. How can we delete the accounts in one go?

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Window for selecting the default printer

Description of the problem

Every time I (as a user) start the steadyPRINT Agent, a window opens and displays several default printers for selection. How can I avoid them being diplayed each start?

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When does steadyPRINT update printer connections?

Description of the problem

The steadyPRINT Agent is responsible for connecting printers on the Client. The assigned data from the database is analyzed and finally the respective printer connections are created. Generally this means that the steadyPRINT Agent is mandatory for the printer administration on the Client via steadyPRINT. Currently, there is no other way to provide printers.

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High load on database server despite high values in performance profiles (fixed in Version 6.5.0)

Known Issue Version 6.1.3

Description of the problem

We are a company with more than 2000 users and the database is unnecessarily loaded due to the number of used steadyPRINT Agents. By default, the database is queried every 15 seconds to identify modifications to the printer configuration. Therefore, we configure the query values in the performance profiles as follows:

– Update printer connections: 86400 seconds (1x per day),
– Update session information: 86400 seconds (1x per day).

Unfortunately, the configuration of the values has not led to any improvements of the database performance. Could you please provide further assistance?

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Local default printer does not remain permanently stored

Description of the problem

We defined a local default printer for a specific computer via the steadyPRINT Center which, however, remains stored only for a certain period. Which settings do we have to make in order to keep the local default printer stored?

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Make printers available only to specific users

Description of the problem

In some assignment scenarios it makes sense to make a printer available only to users of a restricted group of persons so that they can connect the printer independently. This article describes the filtering process based on a group assignment.

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Assign printers only to specific users

Description of the problem

In some assignment scenarios it makes sense to connect a printer only to a restricted group of persons. This article describes the process of filtering the assignments based on a group assignment.

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