Printers are not connected after update to version 6 (fixed in Version 6.0.1)

Known Issue Version 6.0.0

Description of the problem:

We have noticed that the printers can no longer be connected since the update to version 6.0. After the login, neither printers are available nor does the interface of the steadyPRINT Agent show any assinged network printers. If the user selects “reconnect printers” or logs in again, all printers are again available as usual. Can you provide further assistance so that the manual interventions are no longer necessary?

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When using collective accounts, Agent on terminal server only starts at first login (behoben in Version 5.2.3)

Known Issue Version 5.2.2

Description of the problem:

We have noticed that when using collective accounts the steadyPRINT Agent on a terminal server only starts when the first staff member logs in with this account. All further logins are rejected by the Agent. Can you provide further assistance?

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Center does not display all domains (fixed in Version 5.2.3)

Known Issue Version 5.2.2

Description of the problem:

We have noticed that the steadyPRINT Center does not identify all domains included in our deeply nested domain forest. Can you provide further assistance?

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Replication – safety settings are not accepted (fixed in Version 5.2.2)

Known Issue Version 5.2.1

Description of the problem:

We have noticed that during the replication process the safety settings of the printers do not seem to be accepted. Can you provide further assistance?

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Agent terminates unexpectedly after longer runtime (fixes in Version 5.2.1)

Known Issue Version 5.2.0

Description of the problem

We have noticed that the steadyPRINT Agent does no longer react after a longer operating time and partly even terminates itself especially on terminal servers on which user sessions have been running for more than 2 days. Can you provide assistance?

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Deleted AD objects remain in steadyPRINT (fixed in Version 5.0.0)

Known Issue Version 4.3.5

Description of the problem

Some time ago, we deleted some objects from the Active Directory and found out that they still turned up in steadyPRINT. Is it possible to remove them and clear up the system?

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Double default profiles in the steadyPRINT Center (fixed in Version 5.2.0)

Known Issue Version 5.1.5

Description of the problem

We have recently installed steadyPRINT and realized that two Default profiles are displayed in the Agent profiles. Can you provide further assistance?

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steadyPRINT Service partially does not start (fixed in Version 5.2.0)

Known Issue Version 5.1.5

Description of the problem

We have noticed that the steadyPRINT Server or Service partially does not start correctly when starting the computer. Subsequently, the following error message is displayed in the Windows event log: “steadyPRINT Server does not react”. Can you provide further assistance?

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High load on database server despite high values in performance profiles (fixed in Version 6.5.0)

Known Issue Version 6.1.3

Description of the problem

We are a company with more than 2000 users and the database is unnecessarily loaded due to the number of used steadyPRINT Agents. By default, the database is queried every 15 seconds to identify modifications to the printer configuration. Therefore, we configure the query values in the performance profiles as follows:

– Update printer connections: 86400 seconds (1x per day),
– Update session information: 86400 seconds (1x per day).

Unfortunately, the configuration of the values has not led to any improvements of the database performance. Could you please provide further assistance?

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