Agent remains in offline mode after update

Description of the problem

Since the update of our steadyPRINT database to Version 5.2.0, the old steadyPRINT Agents (Version 5.1.0) can no longer access the database and remain in offline mode (grey symbol in task bar).

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Agent no longer works after update to Windows Server 2003

Description of the problem

We have noticed that the steadyPRINT Agent no longer starts on our Windows 2003 terminal servers after the update to version 5.2.0. Is there a compatibility problem and how can we solve it?

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Agent terminates unexpectedly after longer runtime (fixes in Version 5.2.1)

Known Issue Version 5.2.0

Description of the problem

We have noticed that the steadyPRINT Agent does no longer react after a longer operating time and partly even terminates itself especially on terminal servers on which user sessions have been running for more than 2 days. Can you provide assistance?

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End of support for Windows Server 2003 and Windows XP

Problem description

The steadyPRINT support for the operting systems Windows Server 2003 and Windows XP will shortly expire. Generally, steadyPRINT will continue to function, warranty or support, however, will no longer be granted.

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Relocation of database

Description of the problem

This article describes the relocation of the steadyPRINT database to another database server.

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Webserver cannot be started – invalid access rights

Description of the problem

We are currently installing the steadyPRINT web server. Unforunately, the service cannot be started on our computer. The following error is displayed in the event log:

The Apache service named reported the following error:
>>>(OS 10013)The access to a socket was invalid due to the access rights of the socket. : AH00072: make_sock: could not bind to address [::]:443 .

The Apache service named reported the following error:
>>>(OS 10013)The Access to a socket was invalid due to the access rights of the socket. : AH00072: make_sock: could not bind to address 0.0.0.0:443 .

The Apache service named reported the following error:
>>>AH00451: no listening sockets available, shutting down .

The Apache service named reported the following error:
>>>AH00015: Unable to open logs .

Can you provide further assistance?

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No autostart of steadyPRINT Agent on terminal servers

Description of the problemWe have installed the steadyPRINT Agent on our terminal servers by using the MSI package (steadyPRINT.msi). We realized, however, that it does not automatically start after login. Can you provide further assistance?
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No connection to database

Description of the problem

After the installation of steadyPRINT we receive the following error message when starting the steadyPRINT Center: „Network-related or instance-specific error occurred while establishing a connection to SQL Server. The Server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: SQL Network Interfaces, error: 26 – Error when defining the specified server/specified instance)“.
Error_message
Can you provide further assistance?

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Automatic update without function

Description of the problem

We have set up and performed an automatic update via the steadyPRINT Center. Subsequently, the steadyPRINT Agents on the affected Clients switched to the offline mode (the tray went grey), an Agent update, however, did not take place.

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