Parallel operation of Citrix UPS and steadyPRINT VPD

Description of the problem

We have installed and configured the new steadyPRINT VPD on our terminal servers. Unfortunately, the steadyPRINT VPD printer is not installed although we have followed the instructions. We would like to replace the Citrix UPS. Can you provide further assistance?

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VPD – Known Issues

Article description

This article describes known issues related to steadyPRINT VPD and possible Solutions.

The steadyPRINT VPD printer uses its own printer driver (steadyPRINT Virtual Printer Driver). In some cases, graphical problems might occur on the printout. In the following you will find different problem descriptions and the appropriate Solutions.

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Configuration of SNMP connection settings

Description of the problem

We are using the SNMP monitoring of steadyPRINT. In order to access our printers via SNMP, however, we need a special configuration, among others the adjustment of the “Community String” for reading SNMP values. Is it possible to adjust the Connection parameters?

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Agent remains in offline mode after update

Description of the problem

Since the update of our steadyPRINT database to Version 5.2.0, the old steadyPRINT Agents (Version 5.1.0) can no longer access the database and remain in offline mode (grey symbol in task bar).

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Agent no longer works after update to Windows Server 2003

Description of the problem

We have noticed that the steadyPRINT Agent no longer starts on our Windows 2003 terminal servers after the update to version 5.2.0. Is there a compatibility problem and how can we solve it?

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Agent terminates unexpectedly after longer runtime (fixes in Version 5.2.1)

Known Issue Version 5.2.0

Description of the problem

We have noticed that the steadyPRINT Agent does no longer react after a longer operating time and partly even terminates itself especially on terminal servers on which user sessions have been running for more than 2 days. Can you provide assistance?

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End of support for Windows Server 2003 and Windows XP

Problem description

The steadyPRINT support for the operting systems Windows Server 2003 and Windows XP will shortly expire. Generally, steadyPRINT will continue to function, warranty or support, however, will no longer be granted.

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Relocation of database

Description of the problem

This article describes the relocation of the steadyPRINT database to another database server.

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Webserver cannot be started – invalid access rights

Description of the problem

We are currently installing the steadyPRINT web server. Unforunately, the service cannot be started on our computer. The following error is displayed in the event log:

The Apache service named reported the following error:
>>>(OS 10013)The access to a socket was invalid due to the access rights of the socket. : AH00072: make_sock: could not bind to address [::]:443 .

The Apache service named reported the following error:
>>>(OS 10013)The Access to a socket was invalid due to the access rights of the socket. : AH00072: make_sock: could not bind to address 0.0.0.0:443 .

The Apache service named reported the following error:
>>>AH00451: no listening sockets available, shutting down .

The Apache service named reported the following error:
>>>AH00015: Unable to open logs .

Can you provide further assistance?

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