Deleted Active Directory Accounts in steadyPRINT

Description of the problem

We have recently deleted some Active Directory Accounts from the AD including users and Computers. We have now realized that they are still displayed in the steadyPRINT Center. How can we delete the accounts in one go?

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Deleted AD objects remain in steadyPRINT (fixed in Version 5.0.0)

Known Issue Version 4.3.5

Description of the problem

Some time ago, we deleted some objects from the Active Directory and found out that they still turned up in steadyPRINT. Is it possible to remove them and clear up the system?

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When does steadyPRINT update printer connections?

Description of the problem

The steadyPRINT Agent is responsible for connecting printers on the Client. The assigned data from the database is analyzed and finally the respective printer connections are created. Generally this means that the steadyPRINT Agent is mandatory for the printer administration on the Client via steadyPRINT. Currently, there is no other way to provide printers.

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High load on database server despite high values in performance profiles (fixed in Version 6.5.0)

Known Issue Version 6.1.3

Description of the problem

We are a company with more than 2000 users and the database is unnecessarily loaded due to the number of used steadyPRINT Agents. By default, the database is queried every 15 seconds to identify modifications to the printer configuration. Therefore, we configure the query values in the performance profiles as follows:

– Update printer connections: 86400 seconds (1x per day),
– Update session information: 86400 seconds (1x per day).

Unfortunately, the configuration of the values has not led to any improvements of the database performance. Could you please provide further assistance?

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Setting (share name) was not taken over

Description of the problem

I opened the properties of a printer via the steadyPRINT Center and changed the settings, or more precisely the share name, in the dialog. steadyPRINT, however, has not taken over the modified share name. Can you provide further assistance?

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No connection to database

Description of the problem

After the installation of steadyPRINT we receive the following error message when starting the steadyPRINT Center: „Network-related or instance-specific error occurred while establishing a connection to SQL Server. The Server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: SQL Network Interfaces, error: 26 – Error when defining the specified server/specified instance)“.
Error_message
Can you provide further assistance?

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Automatic update without function

Description of the problem

We have set up and performed an automatic update via the steadyPRINT Center. Subsequently, the steadyPRINT Agents on the affected Clients switched to the offline mode (the tray went grey), an Agent update, however, did not take place.

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Database update fails – query timeout expired

Description of the problem

Last weekend we tried to update our steadyPRINT database on the Microsoft SQL server. In doing so, the error message “query timeout expired” appeared. After a new attempt, the update could be successfully performed without any mistakes. Read more

Database-Update not possible with special SQL user

Description of the problem

A database user name with a hyphen causes problems when creating the steadyPRINT database using CreateSteadyDB.

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No access to the database after restoring

Description of the problem

The steadyPRINT database user looses database permissions after a database restore.

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