Component overview shows wrong entries

Description of the problem

Due to outdated entries in the session tables of the steadyPRINT database, outdated entries occur in the steadyPRINT Center component overview thus showing steadyPRINT Agents with old versions although they have already been updated on the indicated computers.

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Inventory of computer information

Description of the problem

Why don’t I see any computer information in the inventory in the tree view of some computers?

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New licensing

Description of the problem

The technical implementation of the new licensing had long remained to be done. In version 5.1.1 this can now be realized. Depending on the used license, only those functions which have actually been licensed are provided. As a result it can happen that features used before are now no longer available.

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Connecting printers takes a long time

Description of the problem

We have realized that it sometimes takes a long time to connect printers partly via steadyPRINT or via the Windows “devices and printers”-view. Moreover, the setting of the pre-defined default printer via steadyPRINT is delayed. After restarting the print spooler on the Client, the default printer is immediately set. Can you provide further assistance?

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steadyPRINT Center crashes

Description of the problem

After uninstalling a printer or matching printer information via the steadyPRINT Center, the Center subsequently crashes. It is noticeable that all actions have been performed.

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The renaming of a printer fails

Description of the problem

In case you get the error message when renaming a printer in the steadyPRINT Center, that the renaming process of a printer has failed, make sure that you as the user have sufficient administrative privileges to access the printing system of your print server.

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Storage of a printer’s location and comment

Description of the problem

In case you get an error message when storing a printer’s location or comment in the steadyPRINT Center, check whether the printer is installed on the print server, the printer queue is started and make sure, where appropriate, that you as the user have sufficient administrative privileges to access the printing system of your print server.

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Although the monitoring of the printer environment was activated, no printers are shown in the dashboard

Description of the problem

By default, the dashboard only indicates printers with a current warning or error status. In case none of the printers selected for the monitoring has such a status, they are not displayed in the dashboard.

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Printers are displayed in the root-path again after having been moved into a folder

Description of the problem

In the event that printers in the steadyPRINT Center are shown twice, namely in a folder and the root-path of the print server, it might be that the option “Recognize printer connections manually added in Windows and automatically create a user assignment in steadyPRINT” is active in the settings under “printer connections”.

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