Print server is displayed under local printers in the steadyPRINT Center

Description of the problem

We are facing the problem that our print server is suddenly displayed under “local printers and assignments” instead of “print servers”. Can you provide further assistance?

Read more

When does steadyPRINT update printer connections?

Description of the problem

The steadyPRINT Agent is responsible for connecting printers on the Client. The assigned data from the database is analyzed and finally the respective printer connections are created. Generally this means that the steadyPRINT Agent is mandatory for the printer administration on the Client via steadyPRINT. Currently, there is no other way to provide printers.

Read more

High load on database server despite high values in performance profiles (fixed in Version 6.5.0)

Known Issue Version 6.1.3

Description of the problem

We are a company with more than 2000 users and the database is unnecessarily loaded due to the number of used steadyPRINT Agents. By default, the database is queried every 15 seconds to identify modifications to the printer configuration. Therefore, we configure the query values in the performance profiles as follows:

– Update printer connections: 86400 seconds (1x per day),
– Update session information: 86400 seconds (1x per day).

Unfortunately, the configuration of the values has not led to any improvements of the database performance. Could you please provide further assistance?

Read more

Setting (share name) was not taken over

Description of the problem

I opened the properties of a printer via the steadyPRINT Center and changed the settings, or more precisely the share name, in the dialog. steadyPRINT, however, has not taken over the modified share name. Can you provide further assistance?

Read more

No connection to database

Description of the problem

After the installation of steadyPRINT we receive the following error message when starting the steadyPRINT Center: „Network-related or instance-specific error occurred while establishing a connection to SQL Server. The Server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: SQL Network Interfaces, error: 26 – Error when defining the specified server/specified instance)“.
Error_message
Can you provide further assistance?

Read more

Replication – Print spooler does not respond

Description of the problem

During the printer replication via the steadyPRINT Center we partly receive the message “print spooler does not respond” followed by the cancellation of the replication. Can you provide further assistance?

Read more

Local default printer does not remain permanently stored

Description of the problem

We defined a local default printer for a specific computer via the steadyPRINT Center which, however, remains stored only for a certain period. Which settings do we have to make in order to keep the local default printer stored?

Read more

Make printers available only to specific users

Description of the problem

In some assignment scenarios it makes sense to make a printer available only to users of a restricted group of persons so that they can connect the printer independently. This article describes the filtering process based on a group assignment.

Read more

Assign printers only to specific users

Description of the problem

In some assignment scenarios it makes sense to connect a printer only to a restricted group of persons. This article describes the process of filtering the assignments based on a group assignment.

Read more

Inventory of local printers and computer information

Description of the problem

Why don’t I see any local printers and computer information in the inventory?

Read more