Printer port is not correctly displayed in the Center

Description of the problem

We have noticed that with some printers the printer port is not correctly displayed. The IP port is displayed with „_1“ instead of the IP address or the DNS name. How can we fix this problem?

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Create BranchOffice printer assignments by the user

Description of the problem

We would like to exclusively use steadyPRINT BranchOffice printer assignments in future. The end user himself should be able to create them via the steadyPRINT Agent. At the moment this is only possible for Windows printer assignments via the Agent. An assignment via the steadyPRINT Center, however, works without problems. Could you provide further assistance?

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Default printer is not maintained for vDirect assignment

Description of the problem

In our company steadyPRINT vDirect printers are exclusively assigned via groups. In this context we have noticed that the default printer set by the user is not maintained after the restart. Can you provide further assistance?

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Authorizations of newly created roles in the Center are not taken over

Description of the problem:

We are currently in the process of using the authorization concept of the steadyPRINT Center. New roles are created, but we cannot identify any differences. Moreover, all users can still see all objects in the tree. Have we forgotten anything?

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Automatic Logging

Description of the problem

We have noticed that steadyPRINT creates log files in the user profile, or more precisely in the AppData directory. This is desirable and helps us in troubleshooting. Is it possible to adjust the logging so that steadyPRINT writes less information, i.e. only errors?

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SNMP Example 1.1 – Automatic sending of an e-mail in case of low toner level

Article description

1. E-mail- and action profile. Link to SNMP, storage to database

Example 1.1:
Automatically send an e-mail to Purchasing if the yellow cartridge of a printer shows low content.

To forward errors in the printing environment to the correct department, some settings have to be performed in advance. In this environment steadyPRINT offers very individual configuration options. Once the configuration has been performed, most processes can be completed automatically.
First, an e-mail profile has to be created. If a toner cartridge shows a low content, the purchasing department shall be notified by e-mail in order to order new cartridges.

Creating the e-mail profile:

After the start of steadyPRINT, click File –> Settings and open the e-mail profiles.

EmailprofilAusgefüllt

We now want to define in the action profile when an e-mail is to be sent to Purchasing.
Creating the action profile: Click File –> Settings and open the action profiles.

MonitoringprofilAusgefüllt

We link the action profile to the e-mail profile just created. The results shall nevertheless be stored to the database so that we can understand in the subsequent course what has happened on our system.

The action profile initiates steadyPRINT to send an e-mail via the linked e-mail profile to the purchasing department and to store something to the database.

Linking the action profile to the SNMP query:

MonitoringprofileVergeben

Now, it has to be determined when an e-mail is to be sent and what should be stored to the database.
This is quite simple: Once the values for error or warnings of the SNMP query have been linked to an action profile and the check box has been selected in the action profile under “entered to database”, the data is automatically transferred to the database and – if the e-mail profile is linked – sent to the corresponding body.
In order to assign the action profile to the SNMP query, click the column action profile next to the SNMP query and select the created action profile. By default, the entire category is assigned to the action profile.

As we expressly do not want to have this bahavior, the checkmark in the checkbos “Use entire category” has to be removed

We now assign the profile and are asked to store.

Congratulations, you have successfully created an e-mail and action profile and linked both to a SNMP query. Warnings and errors regarding your SNMP query are now automatically sent to Purchasing and stored to the database.

ID: sP00000 | Created on: 10-Nov-2015

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SNMP Examples

Article description

The examples are described in detail and discuss the problems and questions our customers have dealt with in the area of SNMP. We have summarized these examples to keep you from facing the same problems. SNMP queries are supoosed to automatically show if something is not in order so that your daily work with the printing environment is as easy as possible and the additional work for the partly complex configuration settings is justified. It would be even better if all problems arising in a printing environment were not only apparent for the administrator but also sent to the department responsible for the for the department responsible for rectifying the error.

With steadyPRINT you are in a position to do so in just a few minutes!

The examples cover specific problems of our customers, but, with slight adjustments, can also serve as an example for superior problems.

Thus, example 1.1 can also be understood as a general example for sending e-mails to a recipient after an SNMP event has occurred. Only the specific settings have to be adjusted.

  1. E-mail- and action profiles. Link to SNMP, storage to the database

    Example 1.1 :
    Automatically send an e-mail to the purchasing department when the yellow cartridge of a printer is almost empty. For more detailed information click here.

  2. Standard SNMP-Abfragen

    Example 2.1:
    Change warning and error thresholds of a default SNMP query and send by e-mail. For more detailed information clickhere.

    Example 2.2:
    Use action and e-mail profile for several SNMP queries (send all toner levels). For more detailed information ckick here.

  3. SNMP queries on print server level

    Example 3.1:
    Adjustments of all printers on print server environment. For more detailed information click here.

  4. Own SNMP queries

    Example 4.1:
    Create an own SNMP query (OID is known). For more detailed information click here.

    Example 4.2
    Create own SNMP query (OID unknown). For more detailed information click here.

    Example 4.3
    Create queries from several OID queries. For more detailed information click here.

    Example 4.4:
    Edit SNMP queries. For more detailed information click here.

    Example 4.5:
    Create own SNMP query for a toner color. For more detailed information click here.

ID: sP00000 | Created on: 09-Nov-2015

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SNMP Example 2.1 – Thresholds for warnings and errors

Article description

2. Default SNMP queries
Example 2.1:
Change thresholds for warning and error of a default SNMP query and send them by e-mail:

This chapter aims to adjust the values for a warning and an error of the yellow toner cartridge. The default value for a cartridge error is at 5% and a warning will be issued with a cartridge content of 15%.

As the printer is heavily used, this value is too low. We want to have the warning already issued with a content of 30% and an error displayed at 15% and have an e-mail automatically sent so that Purchasing is able to react in good time. With steadyPRINT this adjustment can be performed in just a minute. After the start of steadyPRINT, we open the printing environment on the left hand side of the tree. We select the desired printer and open the Monitoring tab.

sp_center_106

Next to the bar for the yellow cartridge we click the button “…” and the window “thresholds” opens.

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Enter 30 to the line Threshold Warning and 15 to the line Threshold Error and confirm with “OK”. In the Monitoring window, the action profile Purchasing (see example 0) in the column Action Profile has to be selected for the yellow toner cartridge. Now the adjustment of the thresholds for error and warning is complete and Purchasing will be notified earlier of the status of the cartridge.

ID: sP00000 | Created on: 10-Nov-2015

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SNMP Example 2.2 – Profiles for several SNMP queries

Article description

Example 2.2:
Use action and e-mail profile for several SNMP queries

For each SNMP query you can individually determine (like in the previous examples) what should be done in case of an error or warning. In order to keep the configuration effort low, you can also use an action profile (linked to an e-mail profile) for several or all SNMP queries.

For this purpose, you convert the automated e-mail in the e-mail profile into a more general form or create a new e-mail profile (example 1.1). You can even modify the action profile or create a new one. Finally you assign the action profile to the SNMP queries and click the Store button.

ID: sP00000 | Created on: 09-Nov-2015

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SNMP example 3.1 – Adjustment of all printers on print server environment

Article description

3. – SNMP queries on print server level

Example 3.1:
Adjustment of all printers on the print server environment

Changes that are made on the print server level are transferred to all printers below this print server.

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If a Monitoring profile on print server level is assigned to a SNMP query and then stored, this profile is also linked to all printers below.

Even the modification of thresholds or the creation of own SNMP queries in this view affects all subjacent printers. We recommend to perform all global settings for all printers on print server level first and then to make the specific settings for a single printer.

ID: sP00000 | Created on: 09-Nov-2015

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