Installation of 32 bit VPD printer driver to 64 bit print server

Description of the problem

We are in the process of installing the VPD printer driver to our 64 bit Windows print server. Currently we are facing the problem that the 32 bit steadyPRINT VPD driver cannot be installed.
The system is looking for the ntprint.inf that I cannot find locally or on the Windows DVD. The x64 driver can be installed without any problem. Can you provide further assistance?

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Logging for FollowMe printing

Article description

The file log.xml is stored in the directory of the steadyPRINT FollowMe installation (with a default installation C:\Program Files (x86)\steadyPRINT\FollowMe).
This file determines the output path and the configuration of the log file (steadyPRINT.log) which is created in the output path.

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Printer port is not correctly displayed in the Center

Description of the problem

We have noticed that with some printers the printer port is not correctly displayed. The IP port is displayed with „_1“ instead of the IP address or the DNS name. How can we fix this problem?

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Create BranchOffice printer assignments by the user

Description of the problem

We would like to exclusively use steadyPRINT BranchOffice printer assignments in future. The end user himself should be able to create them via the steadyPRINT Agent. At the moment this is only possible for Windows printer assignments via the Agent. An assignment via the steadyPRINT Center, however, works without problems. Could you provide further assistance?

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Updating printer properties of BranchOffice printers

Description of the problem

We are comprehensively using BranchOffice assignments in steadyPRINT. We have noticed that settings made on the print server are transferred to the Client and then to the BranchOffice printer with a delay. Generally this is not a problem for us but we would like to find out the reason.

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Default printer is not maintained for vDirect assignment

Description of the problem

In our company steadyPRINT vDirect printers are exclusively assigned via groups. In this context we have noticed that the default printer set by the user is not maintained after the restart. Can you provide further assistance?

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Default printer is misadjusted when reconnecting a disconnected terminal server session

Description of the problem

We have noticed that after the reconnection of a disconnected terminal server session the default printer is misadjusted although we have assigned permanently stored default printers in steadyPRINT. This partly happens after the log-in. How can we fix this problem?

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Overview for storing user- and object-related data within steadyPRINT

Description of the problem

steadyPRINT provides a database where steadyPRINT-specific components store operation information. For this purpose an assignment from a principal (user, computer, group) to an object (printer, profile) is required.

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Authorizations of newly created roles in the Center are not taken over

Description of the problem:

We are currently in the process of using the authorization concept of the steadyPRINT Center. New roles are created, but we cannot identify any differences. Moreover, all users can still see all objects in the tree. Have we forgotten anything?

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Print spooler hangs and uses high amount of memory

Description of the problem:

We have noticed that our print spooler sometimes hangs on a terminal server and no one is able to print. Moreover, we have realized that the memory usage of the affected spoolsv.exe partly grows to 1 GB. In some cases this problem even leads to the freezing of the whole system. Could you please provide further assistance?

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