Default printer is not maintained for vDirect assignment

Description of the problem

In our company steadyPRINT vDirect printers are exclusively assigned via groups. In this context we have noticed that the default printer set by the user is not maintained after the restart. Can you provide further assistance?

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Automatic Logging

Description of the problem

We have noticed that steadyPRINT creates log files in the user profile, or more precisely in the AppData directory. This is desirable and helps us in troubleshooting. Is it possible to adjust the logging so that steadyPRINT writes less information, i.e. only errors?

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Does steadyPRINT also support other user directories such as Novell eDirectory, for example?

Description of the problem

Does steadyPRINT also support other user directories such as Novell eDirectory, for example?

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Thin Clients are supported by steadyPRINT. Apart from Windows, are there also other operating systems, such as Linux or Mac OS, supported on Workstations?

Description of the problem

Thin Clients are supported by steadyPRINT. Apart from Windows, are there also other operating systems, such as Linux or Mac OS, supported on Workstations?

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Do I have to carry out an installation on the client for steadyPRINT?

Description of the problem

Do I have to carry out an installation on the client for steadyPRINT?

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Installation of steadyPRINT VPD not possible in Citrix environments

Description of the problem:

We have noticed that the steadyPRINT vPrinter is not installed in out Citrix environment although the configuration has been performed according to the instructions. Could you provide further assistance?

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Printers are not connected after update to version 6 (fixed in Version 6.0.1)

Known Issue Version 6.0.0

Description of the problem:

We have noticed that the printers can no longer be connected since the update to version 6.0. After the login, neither printers are available nor does the interface of the steadyPRINT Agent show any assinged network printers. If the user selects “reconnect printers” or logs in again, all printers are again available as usual. Can you provide further assistance so that the manual interventions are no longer necessary?

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When using collective accounts, Agent on terminal server only starts at first login (behoben in Version 5.2.3)

Known Issue Version 5.2.2

Description of the problem:

We have noticed that when using collective accounts the steadyPRINT Agent on a terminal server only starts when the first staff member logs in with this account. All further logins are rejected by the Agent. Can you provide further assistance?

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Agent remains in offline mode after update

Description of the problem

Since the update of our steadyPRINT database to Version 5.2.0, the old steadyPRINT Agents (Version 5.1.0) can no longer access the database and remain in offline mode (grey symbol in task bar).

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