Thin Clients are supported by steadyPRINT. Apart from Windows, are there also other operating systems, such as Linux or Mac OS, supported on Workstations?

Description of the problem

Thin Clients are supported by steadyPRINT. Apart from Windows, are there also other operating systems, such as Linux or Mac OS, supported on Workstations?

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Do I have to carry out an installation on the client for steadyPRINT?

Description of the problem

Do I have to carry out an installation on the client for steadyPRINT?

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Installation of steadyPRINT VPD not possible in Citrix environments

Description of the problem:

We have noticed that the steadyPRINT vPrinter is not installed in out Citrix environment although the configuration has been performed according to the instructions. Could you provide further assistance?

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Printers are not connected after update to version 6 (fixed in Version 6.0.1)

Known Issue Version 6.0.0

Description of the problem:

We have noticed that the printers can no longer be connected since the update to version 6.0. After the login, neither printers are available nor does the interface of the steadyPRINT Agent show any assinged network printers. If the user selects “reconnect printers” or logs in again, all printers are again available as usual. Can you provide further assistance so that the manual interventions are no longer necessary?

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When using collective accounts, Agent on terminal server only starts at first login (behoben in Version 5.2.3)

Known Issue Version 5.2.2

Description of the problem:

We have noticed that when using collective accounts the steadyPRINT Agent on a terminal server only starts when the first staff member logs in with this account. All further logins are rejected by the Agent. Can you provide further assistance?

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Agent remains in offline mode after update

Description of the problem

Since the update of our steadyPRINT database to Version 5.2.0, the old steadyPRINT Agents (Version 5.1.0) can no longer access the database and remain in offline mode (grey symbol in task bar).

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Agent no longer works after update to Windows Server 2003

Description of the problem

We have noticed that the steadyPRINT Agent no longer starts on our Windows 2003 terminal servers after the update to version 5.2.0. Is there a compatibility problem and how can we solve it?

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Agent terminates unexpectedly after longer runtime (fixes in Version 5.2.1)

Known Issue Version 5.2.0

Description of the problem

We have noticed that the steadyPRINT Agent does no longer react after a longer operating time and partly even terminates itself especially on terminal servers on which user sessions have been running for more than 2 days. Can you provide assistance?

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Window for selecting the default printer

Description of the problem

Every time I (as a user) start the steadyPRINT Agent, a window opens and displays several default printers for selection. How can I avoid them being diplayed each start?

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No autostart of steadyPRINT Agent on terminal servers

Description of the problemWe have installed the steadyPRINT Agent on our terminal servers by using the MSI package (steadyPRINT.msi). We realized, however, that it does not automatically start after login. Can you provide further assistance?
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