(Last update of this topic: 09-29-2014)
During the print spooler check, it is tried - with the help of a WMI query - to test the runtime of the print spooler, i.e. how long the print queue is already running.
With regard to the reliability function (above all in large environments where terminal landscapes are used) it might be the case that the print spooler needs a longer time to load all printers. In the past, this lead to the fact that when switching back to the master print server the print spooler was not yet completely booted up although marked as active in the steadyPRINT Center. Thus, the master print server, having been switched active by the user, immediately fell back to the error state due to the problems mentioned above.
This problem is absorbed by the new warming up time of the print spooler.
In order to perform such a WMI query, the user has to be registered as administrator on the server to be checked.
The user is entitled to perform this WMI query on the print server.
The print spooler will be marked as active only after 2 minutes.
The user is not entitled to perform this WMI query on the print server.
The runtime of the print spooler is ignored during the test.
In case you require an adjustment to the minimum runtime of the print spooler, please contact the steadyPRINT support.