Agent remains in offline mode after update

Description of the problem

Since the update of our steadyPRINT database to Version 5.2.0, the old steadyPRINT Agents (Version 5.1.0) can no longer access the database and remain in offline mode (grey symbol in task bar).



Solution

Up to version 5.1.5, the steadyPRINT Agent automatically switches to offline mode if a difference to the database version is noticed. In version 5.2.0 this behaviour has been adjusted so that the Agent remains “online”. However, we recommend a prompt update in order to guarantee the correct operating mode of steadyPRINT in any case.

Related articles
https://www.steadyprint.com/user-manual/update.htm

ID: sP00000 | Created on: Date
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